Our team of fully-trained technicians can service ALL brands of pipette: single and multi-channel, manual and electronic, repeaters, pipette controllers and bottle-top dispensers. We calibrate each pipette to the manufacturer's specifications, testing each and every channel to ensure accuracy to the last drop...

We offer:

MAIL-IN SERVICE

Convenient service, as and when you need it

Free, postage-paid mail-in bags and packing boxes

Quick turnaround

Free, secure return postage via courier

ON-SITE SERVICE

Let us come to you to ensure the minimum pipette down-time for end-users

Low minimum of only 25 pipettes required

Convenient for when the whole lab's pipettes need servicing

Each on-site service is tailored to suit individual requirements

Pre- and post-clinic consultations to ensure everything runs smoothly

For both the mail in and on-site servicing, you can choose from:

Four standard service levels:

We offer four, standard service levels, but should one of these not suit your requirements, contact us for...

Customised Servicing:

We can service your pipettes to your exact requirements. Just let us know what you need, and we'll give you a competitive quote.

UKAS Servicing:

Our pipette calibration and servicing is UKAS accredited. UKAS is an internationally recognised standard which ensures full traceability of data, and required both internal and external quality control.

It's the little extras that make the difference!

STARLAB prides itself on being an innovative and customer-focused company. We offer, as standard, the following extras for our servicing:

Loan Pipettes: Please let us know in advance if you would like to arrange loan pipettes while yours are being serviced.

Pre and Post-Clinic Consultations: We will meet you before each clinic to ensure everything runs smoothly, then meet again for a debriefing session after the clinic, where we can inform you if we spot any servicing trends that require attention. This allows us to make constant improvements to our servie and allows you to save money in the long run.

Certificates on Disc: Certificates for on-site clinic can be provided individually as hard copy, or all together on one disc.

No hidden charges: we will notify you if major parts need replacing - no surprise invoices from us!